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Our Commitment to Privacy

We require limited information about you (your shopper profile) to ensure that we can match you with shadow shopper assignments. All information held by Shadow Shopper Pty Ltd is held securely and we do not sell, trade or share information with anyone.

What information do we collect?

We limit the collection and use of shopper information to the minimum we require to deliver services to our clients.

How do we use that information?

We will permit only authorised employees, who are trained in the proper handling and security of client information, to have access to the information we collect. We will always maintain control over the confidentiality of your information. We will not sell your information to third parties for commercial purposes. We may disclose information when required by law or in good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our company.

How do we protect your information?

All of the shopper data we collect is protected against unauthorised access. To ensure the safety of all your personal information, access to all confidential information is password protected. We use cookies to keep your session secure. (See next section for details)

Do we use "cookies"?

Yes, our web server will place a small text file called a "cookie" on your browser. Many Internet services deliver cookies to people who visit their Web sites in order to make their services much more convenient and personalized. A cookie stores information about your use of a site on your computer and it can be retrieved later only by you or by the site that issued that cookie.

The cookie itself does not contain shopper information. We use cookies to keep your session secure. Some sites rely on information that is passed along with the URL to keep track of users that are logged in. This approach can compromise your security. By using your cookie to keep track of the time spent on our site, we guarantee the security of your information. A cookie is safe because it is not "executed" as code, and therefore cannot contain viruses. A cookie also cannot be used to extract any data from your computer. The information we collect with cookies is not sold, rented or shared with any outside parties. In order to use this site, you need to have cookies enabled on your browser.

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Do you have great customer service? Find out with Shadow Shopper: Mystery Shopping and OnSite Audits.

How to contact us or opt-out

If you no longer wish to be a shopper then please email us at and we will remove your details permanently from our database of shoppers.

Questions about this Privacy Policy

We will monitor ourselves continuously to ensure that your privacy is respected.

We welcome your questions and comments about our Privacy Policy. Shadow Shopper can be contacted by email or call us on 1300 132 481.

This Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the Website.

Shadow Organisation Pty Ltd