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descriptions for mystery shopping reports

New Guidelines for Descriptions

At GPTS we want to give accurate descriptions of staff members, but at the same time we don't wish to offend anyone.

Staff can get very upset when reading descriptions of themselves that may be accurate, but they find unflattering.

GPTS has taken that into account and has adopted new standards for describing people in reports.

The main one is that we will now not refer to anyone's build at all. Not everyone can be described as 'slim' so we will now leave out any reference to build or body shape.

There are other changes, so please read the guidelines on the left, and if you have any queries please contact us at